CureU

OVERVIEW

Our client aims to provide patient-engagement solutions for people seeking chronic pain treatment from Health Professionals. Worked with 2 UX and 3 other UI Designers to create a Mobile App that captures the patient's data and tracks their recovery journey, ultimately striving towards optimal service delivery to the patients. 

ROLE & TEAM

Collaborated with 2 UX and 3 UI Designers. Mainly involved with the UX process which includes Researching, Planning, Wireframing, Prototyping and Testing.

TIMELINE

6 Weeks | Community Partner Project

TOOLS

Sketch, InVision

THE CHALLENGE

The current system involves two applications to fetch data, both of which have outdated visual aesthetics, broken user flow, and manual data input/output requirements. Therapist-Patient relationship is also very minimal.

THE SOLUTION

A newly designed app that would bridge the gap between therapists and patients and allow them to track their recovery through answering simple and intuitive prompts.

The Design Process

Key Opportunities

  • Proactively tracking how users are doing/their emotion with timely prompts

  • Creating prompts that are non-invasive and easy to complete throughout the day

  • An effective method of communication between Therapists and Patients

  • Educate users on chronic and the different types of pain

  • Universal Design

PROTOTYPE TESTING

To validate our design, we prototyped our low-fidelity wireframes and conducted some usability tests to identify areas of design that have improvement opportunities.

Proposed Solutions

SOLUTION 01.

Light and Dark Themes

A proposed solution catered to users who suffers from fibromyalgia, a condition where you are sensitive to light. In this case, a dark theme would be essential for them.

SOLUTION 02.

Intuitive Prompts

Users can easily input their data without having to manually type in answers/numbers. 

SOLUTION 03.

Motivational

Message

Dealing with chronic pain can affect emotional health, having motivational messages can provide support and be of a positive impact for users.

SOLUTION 04.

Patient Recovery Journey

In achieving sustainable recovery, having an interactive support in monitoring and tracking their recovery acts as source of motivation to reach their goal.

SOLUTION 05.

Call/Chat with Therapist

Therapist plays a big role in achieving patient's recovery, patient who are injured would not need to travel far places to get in touch with their therapists.

SOLUTION 06.

Education

Pain education can aid in a better pain management, maintaining their health and reduce risk behaviours.

Learnings

This is my first client project as a UX designer. Looking back, I felt really grateful as our clients had been very open to suggestions and had also given us a lot of flexibility when making design decisions. I felt that the UX and the UI team collaborated well given the 6 weeks timeframe. We all know what is going on and despite being in two different teams (UX & UI), we helped one another work towards achieving the same goal. I learned that having a standardized structure of naming files is very important especially working in teams. 

 

In the end, our clients were really pleased with the end product and we received all positive feedbacks from them. It's satisfying and pleasing at the same time to see how our project revolutionizes therapy and how it has made a positive impact on our clients. I think that the learnings from CureU’s design process would significantly influence the way I will approach projects in the future.

© 2019 by Jessica Santosa

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